Return Policy

At tzaneen-pc-tech.co.za we are committed to your satisfaction.

This policy outlines the conditions under which you can return an item purchased from our online store.

Conditions for Return

You can return an item within 30 days of receiving your order.
The item must be in its original, unopened packaging, with all tags, manuals, and accessories included.
The item must be in unused and undamaged condition. If you received a damaged item, please see the “Damaged Items” section below.

Reasons for Return

Exceptions

We cannot accept returns for software, opened software packages, or downloadable products due to the possibility of copying.
Custom-built computers, Used Items or Specifically configured hardware cannot be returned unless they are faulty or defective.
If you Changed your mind, the item should be in original condition sealed and unused (Note: Shipping fees will be deducted from total amount).

Return Process

Contact Us: Before returning any item, please contact our customer service team by email at info@store.tzaneen-pc-tech.co.za to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
Pack the Item: Carefully pack the item in its original packaging, including all manuals, accessories, and the RMA number.
Ship the Item: Ship the item back to us to the address we provided in the communication.
Please note: You are responsible for the cost of return shipping. We recommend using a trackable shipping method with insurance.

Shipping Costs for Returns

Locally Sourced Products: Return cost for products sourced within South Africa are absolutely FREE.
Internationally Sourced Products: For items that are sourced internationally, a return cost and handling fee of approximately R300 will apply. This cost helps cover the expenses associated with shipping and processing.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original payment method within 10 days.
For returns due to a change of mind, we will refund the purchase price of the item, but not the original shipping cost.

Damaged Items

If you receive a damaged item, please contact us immediately at info@store.tzaneen-pc-tech.co.za to report the damage.
We will arrange for the return of the damaged item and send you a replacement or issue a full refund, including shipping costs.

Warranty

Many of the products we sell come with a manufacturer’s warranty. Please refer to the product documentation for warranty information.

We reserve the right to modify this return policy at any time.